Data Retention & Deletion Policy

This page explains how to request deletion of your Panin Library account and the personal data associated with it. It applies to both library owners (App Users) and library members whose records are stored in the app.

1. If you are a library owner

You can request deletion of your owner account and all associated data using the Automated Portal linked above, or via these methods:

• In the app: go to Account → Settings → Delete Account, and confirm the request.
• By email: write to support@paninlibrary.com from your registered email address.

2. If you are a library member

Member records are entered and controlled by the library you're registered with. To have your personal data removed:

• Ask your library owner to remove or deregister you — this is usually the fastest route.
• Contact us directly at support@paninlibrary.com with your details if you're unable to reach your library owner.

3. What gets deleted

• Your name, phone number, email, date of birth, gender, address, photo, and any ID proof document on file.
• Your login credentials and OTP verification records.
• Push-notification tokens tied to your device.

4. What may be retained, and why

Some information may be retained after a deletion request in anonymised or archived form, where we're required to for legal, accounting, tax, or fraud-prevention purposes:

• Completed payment records and transaction references.
• Aggregated, de-identified usage data that no longer points back to you.

5. Timeline

We aim to complete account deletion requests within 30-48 hours of verifying your identity. You'll receive an email confirmation once the deletion is complete.